Returns Exchange and Refund Policy
RETURN / EXCHANGE POLICY
Returns must be accompanied by the order number and purchase date.
Item/s may be returned / exchanged within seven (7) days upon receipt. Please also note that the reason for the return will still be subject to evaluation by Empire Golf.
If you wish to have an ordered item returned / exchanged, kindly send an email to empiregolfshop@gmail.com, and a customer service representative will get in touch with you to facilitate.
Cost of shipping back the item/s to Empire Golf shall be shouldered by the customer.
Returns on equipment or large items shall strictly follow warranty guidelines as specified accordingly.
ITEMS SUBJECT FOR RETURN / EXCHANGE
A return of an ordered item/s may only be initiated based on the following reasons:
- Damaged or defective item – item/s has a visible damage or is not working properly
- Wrong item delivered – item received is not what was originally ordered
MISSING OR BROKEN ITEM/S OR PART/S
If an item or part is missing, send an email to empiregolfshop@gmail.com with the order and product details. A customer service agent will get in touch with you and further investigate. If we made an error, we will ship you the replacement at our expense.
CASES NOT ENTITLED FOR RETURN / EXCHANGE
As stipulated in the Consumer Act of the Philippines, the following are NOT entitled for a return / exchange:
- Damaged item/s caused by customer’s mishandling
- Customer’s change of mind
- Wrong assembly of customer
Additionally, Empire Golf also reserves the right to reject the return / exchange of the following:
- Items that have been labelled or vandalized by the customer
- Items that are not in their original packaging
- Items with missing accessories
ITEM REPLACEMENT SCHEDULE
Once an ordered item/s has been initiated for return, replacement item/s shall be shipped out to the customer, upon the return of the item/s in our warehouse and after evaluation.
The delivery of the replacement item/s shall follow the same schedule mentioned in our delivery policies.
REFUND POLICY
Customer refund shall only commence once the returned item/s has been shipped back to us and after evaluation. Refund shall vary depending on the payment method used to place the order:
- Bank Deposit – refund shall be deposited to the original bank account used by the customer in placing the order less 5% processing fees.
- Online Payment – payment shall be reversed with the amount credited back to the customer, as per the issuing bank’s schedule less 5% processing fees.